PTS is a leading association of travel agents and tour operators, who hold our members to the highest standards of consumer protection and customer service. We ensure that all our members provide incredible travel experiences and a top-notch service, backed by complete financial and holiday protection. This means that when you book with a PTS member, you know you’re always getting an incredible holiday experience, and the best protection money can buy!

• PTS provide industry leading financial and holiday protection. If something doesn’t go to plan, you can rest easy knowing that your money is protected.
• PTS holds its members to the highest possible standards, ensuring you receive an incredible holiday and unbeatable customer service.
• PTS provide expert support and guidance for holiday consumers. We help you to make the most of your holiday whilst staying protected.
• PTS can mediate and resolve any customer complaints. In the rare event of a complaint, we can help remedy the situation and get you the outcome you want.
• PTS work closely with the Foreign Commonwealth and Development Office (FCDO), so we’re always up to date with any help and guidance, especially in an emergency.